Why Does the Active Directory Synchronization Notification Display an Error?

Summary

The Active Directory Synchronization notification displays the error, "ERROR MESSAGE: More data is available."

Details

The Active Directory Synchronization notification displays the error, "ERROR MESSAGE: More data is available." The client does not receive an error that reports this condition from the server. Therefore, the client does not know that it has received an incomplete result set.

This problem occurs when the network connection between the client and the server is slow, or the Active Directory server is busy. Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the article http://support.microsoft.com/kb/833789.

To fix this issue, in the AgilePoint Server web.config, add the following <configSections> and <system.directoryservices> nodes as children of the <configuration> node.

<configuration>
<configSections>
<section name="system.directoryservices" 
    type="System.DirectoryServices.SearchWaitHandler, 
    System.DirectoryServices, Version=2.0.0.0, Culture=neutral, 
    PublicKeyToken=b03f5f7f11d50a3a" /> 
</configSections>
<system.directoryservices>
<DirectorySearcher waitForPagedSearchData="true" /> 
</system.directoryservices>
...
</configuration>