Why Are My AgilePoint Web Parts Unable to Connect to AgilePoint Server?

Symptoms

Cause

AgilePoint configuration is not set up properly.

Resolution

1. Open AgilePoint Configuration List, and then check the configuration of the following five AP Setting Key values. For more information, refer to Set the AgilePoint Configuration List for SharePoint Integration On Premises

   The values in the AgilePoint Configuration List are cached; any change to the list requires an IISReset.

   AP Setting Key	Value
   ServerUrl	The URL of AgilePoint Server. Format: http://[AgilePoint Server machine name]:[WsHttp Port]/AgilePointServer
   ImpersonatorDomain	The domain name for the SharePoint impersonator account.
   ImpersonatorUser	The user name for the SharePoint impersonator account.
   ImpersonatorPass	The password for the SharePoint impersonator account.
   HostingMechanism	IIS – A standard, web-based installation. WCF –  A Windows service installation.

Cause

After manual installation of the SharePoint Integration component, the bindings for AgilePoint Server haven't been set up properly.

Resolution

1. Run the AgilePointWindowsServiceClientUtilityTool.exe utility against the SharePoint web.config.

   For more information, refer to Run the Windows Service Client Utility Tool

Cause

The user account that you used to log on to SharePoint is not a registered user account in AgilePoint.

Resolution

1. Log on to Enterprise Manager using the AgilePoint Service account, and then register the logged on user account.

   For more information, refer to Add a New User