Troubleshooting / E-mails or Other Notifications Do Not Work |
The e-mails sent from an AgilePoint process are not received.
The remote name could not be resolved: '[xxx]'.
To find this notification, in Enterprise Manager navigate to the Notifications section. Find the notification by the process template. If the Log column contains an error message, move the pointer over the message to display the detailed message.
AgilePoint Server doesn't recognize the SMTP configuration, although the SMTP configuration in the AgilePoint Server Configuration is correct.
For more information, refer to Where Are the AgilePoint Logs?
The SMTP Server value is recorded in AgilePoint Server log. The following example displays a portion of AgilePoint Server log:
2013-01-09 16:50:55.294 >>> Configuration >>>
Home Directory=[AgilePoint Server installation folder]
Database Vendor=MSSQLDatabase
Domain Name=LDAP://DEMO3, , Check Backslash=True
System User=aps
Default Locale=en-US
Smtp Server=demo3
Sender E-mail Address=administrator@tusca.com
System User E-mail Address=administrator@tusca.com
E-mail Encoding=System.Text.UTF8Encoding
E-mail Format=Html
Send E-mail Separately=False
Work Hour=starts at 9 and ends at 17
Query on Archive Database=False
Initial CPU Usage=50%
Maximum Retry for failed e-mail notification=32
Maximum Process Instances in cache=Unlimited
Trusted authorization=True
Weekdays=Monday,Tuesday,Wednesday,Thursday,Friday
Process Swapping=5(minutes)
The Specified string is not the form required for an e-mail address.